Costco pet insurance: review, prices and coverage in 2026
Not an insurer but a member deal: Figo's contract with 15 percent off for Costco members
- Coverage3.5
- Value2.5
- Service2.3
- Trust4.5
My honest review of Costco pet insurance
The cheapest way to buy Figo, with Figo's weaknesses included
Costco pet insurance is a good deal wearing someone else's contract: the identical Figo product, <strong>15 percent</strong> cheaper where available, with Executive extras and a diminishing deductible. What keeps our rating at <strong>3.1</strong> is the product underneath: a 3.4 Trustpilot score on the underlying Figo brand, pre-existing disputes as the top complaint, renewal increases set by the insurer, plus mandatory membership and no new policies in Washington. If you hold the card and the contract fits your pet, buy it here; if not, compare the market before joining a warehouse to buy insurance.
The member discount changes your premium. It changes nothing about how a claim is read.
Is buying pet insurance through Costco actually cheaper than going to the source? That is the only question that matters here, because Costco does not make insurance at all. Members buy the Figo contract at a 15 percent discount through the Costco Insurance Agency, underwritten by Independence American Insurance Company. The coverage is Figo's, line for line: nothing added, nothing removed. What changes is the bill, and the catches that come with it: membership is mandatory, the discount applies only where available, and the Costco channel currently writes no new policies in Washington state. I read the file to see whether the member deal beats Figo direct.
Louise Smith · Lead pet insurance analyst at HelloPets
Pros
- 15 percent member discount on the identical Figo contract (Gold Star and Business, where available)
- Executive members add the 24PetWatch lost pet recovery service at no cost
- Diminishing deductible: 50 dollars off for every claim-free year
- Reimbursement ladder up to a 100 percent option, with an uncapped tier
- Pet Cloud app and free 24/7 vet chat included, same as direct customers
Cons
- Costco membership is mandatory and the discount is not guaranteed in every state
- No new pet policies on the Costco channel in Washington state
- The underlying product carries a 3.4 Trustpilot score and pre-existing claim disputes
- No direct payment to the vet; reimbursement only
Who carries the risk?
| Risk carrier | Independence American Insurance Company |
|---|---|
| Regulator | NAIC · State Departments of Insurance (coordination NAIC, National Association of Insurance Commissioners) |
| Licensed | Yes |
What does Costco pet insurance cover?
| Coverage | Figo Essential | Figo Preferred | Figo Ultimate |
|---|---|---|---|
| Annual payout limit | $10,000 (2025 wording) | $14,000 (2025 wording) | None (uncapped) |
| Reimbursement rate | 70 % | 80 % | 100 % |
| Annual deductible | $250 | $200 | $100 |
| Accidents | Covered | Covered | Covered |
| Illnesses | Covered | Covered | Covered |
| Hereditary and chronic conditions | Covered | Covered | Covered |
| Dental illness | Excluded | Excluded | Excluded |
| Preventive care | Wellness Powerup | Wellness Powerup | Wellness Powerup |
Waiting periods
| Accidents | 1 days |
|---|---|
| Illnesses | 14 days |
The waits are the Figo waits: one day for accidents under the 2025 wording, 14 days for illnesses. Reviewers describe an extended orthopedic wait for dogs that can be waived when the veterinarian completes an exam form, and the periods vary by state. Get yours in writing at quote stage rather than relying on any summary, including this one.
What does Costco not cover?
Because the contract is Figo's, the exclusion list is Figo's too, with the same gap on dental illness and the same add-on logic for routine care.
| Exclusion | Detail |
|---|---|
| Pre-existing conditions | Excluded, standard across the US market |
| Dental illness | Excluded, only dental damage from accidents is covered |
| Preventive and routine care | Excluded unless you add the Wellness Powerup |
| Exam fees | Excluded unless you add the Exam Fee Powerup |
| Elective and cosmetic procedures | Excluded |
| Breeding and pregnancy | Excluded |
The Powerups are available through the member funnel exactly as they are direct: a wellness option for routine care (visits, vaccines, sterilization, cleaning, chip) and an exam fee option carrying up to 250 dollars a year of prescription food when it is the sole treatment. Hospitalization, surgery, cancer, chronic and hereditary conditions sit in the base plan.
The pre-existing exclusion deserves the same warning as on the direct channel. The claims desk is Figo's, and its most disputed topic in recent reviews is what counts as pre-existing. A note in your pet's file from before enrollment can resurface at claim time. The Costco discount changes your premium; it changes nothing about how a claim is read.
Costco prices and reimbursement in 2026
Price is the entire point. NerdWallet's sample quotes, member discount included, run from 25 to 122 dollars a month for dogs and 12 to 35 for cats, with a diminishing deductible that drops 50 dollars for every claim-free year.
Here is the thing about the 15 percent: it does not protect you from renewal increases, which are set by the insurer, not the warehouse, and it remains "where available" by state. On the NerdWallet example, the discount saves 3.31 dollars a month, about 40 dollars a year. Several pets or a large-breed premium change the math quickly; one small cat premium does not.
No direct payment to the vet. Like the direct channel, the program works on reimbursement: you pay the clinic and file through the Pet Cloud app. Figo's figure relayed by Bankrate puts average processing at 2.6 days; member reviews describe longer waits when veterinary notes are requested. There is no separate Costco claims desk: nothing is slower through the member channel either.
Reimbursement simulator
Drag the slider: we compute the estimated reimbursement per plan, from the actual policy terms.
Figo Essential (70 %)
800 $
reimbursed
your share : 700 $
Figo Preferred (80 %)
1,000 $
reimbursed
your share : 500 $
Indicative estimate for a single claim in a clean policy year (rate applied up to the annual limit, minus the annual deductible). The policy wording prevails.
Reimbursement scenarios
Teddy, Golden Retriever, 3 years - gastric emergency
Teddy eats something he should not and needs emergency surgery billed at 4,800 dollars. His owner enrolled through Costco on the Preferred configuration: 80 percent rate, 200 dollar annual deductible.
- Eligible costs: 4,800 dollars, minus the 200 dollar annual deductible
- Reimbursement basis: 4,600 dollars at 80 % = 3,680 dollars back
- Owner's share: 200 + 920 = 1,120 dollars, plus exam fees
Pixie, domestic shorthair, 2 years - the membership math
Pixie's quote comes out at 38.52 dollars a month before the member discount and 35.21 after, the NerdWallet example. Her owner is a Gold Star member wondering what the deal is really worth.
- Monthly saving: 3.31 dollars, about 40 dollars over a year
- One-time extras per the press: a 25 dollar shop card after enrollment
- Executive tier would add the 24PetWatch service and the waived 15 dollar enrollment fee
Bear, mixed breed, 6 years - the diminishing deductible
Bear starts with a 250 dollar deductible and drops it 50 dollars each claim-free year, to 100 after three years. Year four, a torn ligament brings a 2,000 dollar bill at his 80 percent rate.
- Deductible after three claim-free years: 250 - 150 = 100 dollars
- Reimbursement basis: 1,900 dollars at 80 % = 1,520 dollars back
- With the original 250 dollar deductible the payout would have been 1,400 dollars
Costco against the other insurers we compare
Against the other insurers we compare
What services and support does Costco offer?
| Service | Availability |
|---|---|
| Pet Cloud app (claims, records) | Included, same app as Figo direct |
| Live vet chat 24/7 | Included |
| 24PetWatch lost pet recovery | Included for Executive members only |
| Direct payment to the vet | Not available, reimbursement model |
| Washington state | No new policies on the Costco channel |
| Enrollment | Dedicated member quote funnel or phone |
Service is delivered by Figo end to end: the app, the 24/7 vet chat and the claims desk are the same ones direct customers use. Costco's own contribution is the funnel, the discount and the Executive extras. That cuts both ways. Members get a proven digital package, and they also get the same document requests and processing delays that Figo's reviewers describe when a claim needs veterinary notes.
What do customers say about Costco?
Data collection in progress.
There is no dedicated review profile for Costco pet insurance, which is logical for a distribution deal. The Costco Wholesale profile on Trustpilot, at 2.0 across 2,959 reviews, is unclaimed, retail-focused and says nothing about this product. The relevant signal is the underlying product's profile: Figo holds 3.4 out of 5 across 2,306 reviews on the same-day snapshot, with 67 percent five-star against 16 percent one-star.
Member-specific feedback is warmer than the average. A March 2026 Trustpilot review describes enrolling "through our Costco benefit" and recommending it. On Reddit, a long-time member reports a plan under 20 dollars a month whose five years of radiographs and prescriptions paid back more than it cost. The complaints, where they appear, are the product's: pre-existing denials, delays while veterinary notes are gathered, renewal increases.
My reading: the member channel selects price-sensitive buyers, and most of them get exactly what they came for, the same contract cheaper. The disappointed ones discovered the product's claims desk, not a Costco problem.
How to contact and cancel Costco
| Channel | Details |
|---|---|
| Official page | The pet insurance page on costco.com |
| Phone | 1-844-200-2607 |
| Quote funnel | Dedicated Costco quote path on the Figo quote site |
| Distributor | Costco Insurance Agency |
| Risk carrier | Independence American Insurance Company (IAIC) |
| Product manufacturer | Figo Pet Insurance (founded 2013, Chicago) |
One practical detail from our collection: the address figopetinsurance.com/costco returns an error page. The working entry points are the pet insurance page on costco.com, the dedicated quote subdomain and the phone line above. Membership is verified during the quote.
| Situation | Terms |
|---|---|
| Cancellation terms | State-regulated, check your policy schedule |
| Membership lapse | The program is a member benefit; keep your membership status in mind |
| Renewal | Annual, premium recalculated by the insurer, discount where available |
Remember who does what: cancellation and claims questions go to the insurer's desk, membership questions to Costco. The discount depends on your state's availability and your membership tier at renewal, and the underlying premium moves with age and location like any Figo policy.
The best alternatives to Costco in 2026
Against the other US policies in our pet insurance comparison, the alternatives depend on which half of the deal attracted you.
Partner alternatives
One uncapped accident and illness plan with two day claims, owned and underwritten by Chubb.
Read reviewThe only US plan with no payout caps and a lifetime per-condition deductible
Read reviewThe most granular plan builder on the US market, with a rare zero deductible option and no upper age limit.
Read reviewBroad everyday cover with sick-visit exam fees, full adult dental and telehealth in the standard plan.
Read reviewDigital-first insurer with the market's lowest entry prices and AI claims paid in minutes.
Read reviewIf it was the product, Figo direct sells the identical contract without the membership requirement, at full price. If it was the reassurance of a big brand, Trupanion answers with no payout caps and direct vet payment where clinics are equipped, at a higher price. If it was customer satisfaction, Pumpkin carries the strongest reputation of the panel. None of them discounts 15 percent for a warehouse card: that trick belongs to this program alone.
Your questions about Costco
Is Costco pet insurance actually Figo?
Do I need a Costco membership to enroll?
What do Executive members get extra?
Is the coverage different from Figo direct?
Is Costco pet insurance available in every state?
Is it worth joining Costco just for the pet insurance?
How are claims handled on the Costco channel?
From what age can I insure my pet through Costco?
Sources
- Official policy documents - figures verified on May 18, 2026
- NAIC : register · State Departments of Insurance (coordination NAIC, National Association of Insurance Commissioners)